Betsafe Terms and Conditions

Welcome to Betsafe. These Terms and Conditions govern your use of our website, mobile applications and all gaming services offered under the Betsafe brand. By registering an account, accessing the Betsafe casino, or placing any wager with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Betsafe is operated by three licensed entities depending on your country of residence, all part of Betsson Group and registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. NetPlay Malta Limited operates Betsafe casino for players outside the EU under Malta Gaming Authority licence MGA/CRP/1117/2025. Rizk Nordic Limited serves EU players excluding Sweden under MGA/B2C/959/2022, while BS Nordic Ltd holds Swedish Gambling Authority licence 23Si2178 for Swedish residents. We hold eCOGRA Safe & Fair certification, EGBA membership and ISO 27001 certification, and we have provided our services since 2006.

Eligibility and Account Registration

To use Betsafe casino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you complete the betsafe register process, you agree to provide accurate, current and complete information. We may request identity verification documents at any time, and this becomes mandatory once your deposits reach €2,000 in a single transaction or across a rolling 180-day period.

• You may hold only one account with us; duplicate accounts will be closed
• You are responsible for keeping your betsafe login credentials confidential
• We reserve the right to suspend accounts showing suspicious or fraudulent activity
• You confirm you are not accessing our services from a restricted jurisdiction

Restricted Territories

We do not offer our services to residents of a number of jurisdictions, including but not limited to the United States, United Kingdom, Spain, France, Germany, Netherlands, Australia, and several other listed countries. Poker is additionally unavailable to Canadian residents, and our entire sportsbook is closed to New Zealand residents. If you access Betsafe from a restricted location, we reserve the right to void your account, cancel bets and withhold winnings.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, Trustly, Skrill, Neteller, Paysafecard, bank transfer and Apple Pay, subject to availability in your country. The minimum betsafe deposit is €10 and the minimum betsafe withdrawal is €20. Average deposit processing time is around one minute, while withdrawal requests are processed within 24 hours of approval.

• Withdrawals are returned to the original deposit method where possible
• Our withdrawal limit is €50,000 per 24 hours unless a higher amount is agreed with us
• A 2% fee, minimum €5, applies from the 26th approved withdrawal within a calendar month
• Winnings from bonuses or free spins claimed prior to a deposit are capped at €100
• Customer funds are held in a segregated bank account for your protection

Bonuses and Promotions

We offer a range of promotions, including our Casino Welcome Offer of 100% up to €100 plus 150 free spins and €15 in free bets. When you make your first betsafe deposit of €10 or more, we release 50 free spins and a €5 sportsbook free bet, while a second qualifying deposit of €20 or more unlocks 100 more free spins and an additional €10 free bet. Every betsafe bonus code, betsafe promo code and betsafe casino bonus offer is subject to the specific terms attached to that promotion, including wagering requirements, maximum bet limits and expiry periods.

• Free spins are typically credited on Gates of Olympus at €0.20 per spin and must be used within 3 days
• Deposit bonuses carry a 35x wagering requirement in casino or live casino within 30 days
• Sportsbook bonus funds carry a 12x wagering requirement at odds of 1.80 or higher
• The maximum bet while a bonus is active is €6 per game round or €0.50 per line
• Paysafecard, Skrill and Neteller deposits do not qualify for our welcome offers
• Only one welcome offer applies per account; choosing our casino no deposit bonus type offer excludes the sportsbook equivalent

We apply strict duplicate-account controls across bonus eligibility, meaning only one bonus is permitted per person, household, address, e-mail, payment card, bank account, phone number, device and IP address. Accounts left inactive for 12 months may incur a €5 monthly maintenance fee, except for players registered in Sweden.

Games and Fair Play

Our platform features over 2,500 games, including betsafe slots, table games, video poker, scratch cards and betsafe live casino titles supplied by Evolution, Playtech, Authentic Gaming, Ezugi, Betgames.tv and Pragmatic Play. Live dealer games operate under each provider's own gaming licence rather than under our own licence. Progressive jackpots, including the Mega Moolah network and more than 150 daily jackpot games, are available exclusively in real-money play. All games are independently tested for fairness, and we do not manipulate outcomes in any way.

Using Our Mobile Platform

You can access Betsafe through your desktop browser, mobile browser, or by downloading our Android application. The betsafe app and betsafe mobile casino experience offer the same games, promotions and account features as our desktop site, allowing you to manage your betsafe login, deposits and withdrawals from any supported device.

Responsible Gambling

We are committed to promoting safer gambling practices. We provide tools that allow you to set deposit limits, loss limits, session time reminders and self-exclusion periods. If you feel your gambling is becoming a concern, we encourage you to contact our support team or make use of self-exclusion tools available in your account settings.

Intellectual Property

All content on our website, including our logo, graphics, game software and written material, is owned by us or licensed to us by our partners. You may not copy, reproduce, distribute or otherwise exploit any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We are not liable for losses arising from technical failures, internet connectivity issues, or unauthorised access to your account resulting from your failure to protect your login details.

Complaints and Dispute Resolution

If you have a concern about our services, please contact our support team first via support-en@betsafe.com. Unresolved complaints can be escalated to csmanagement@betsafe.com. Should a dispute remain unresolved, you may seek alternative dispute resolution through eCOGRA, followed by the MGA Player Support Unit, or through ARN if you are a resident of Sweden.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Material changes will be communicated through our website or via e-mail. Your continued use of Betsafe casino following any update constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our betsafe casino bonus offers, or any aspect of your account, our support team is available 24/7 via live chat and e-mail at support-en@betsafe.com, or by phone through the Betsson Group switchboard at +356 2260 3300.